PGW Resources

Use this form for questions or comments relating to the PGW EnergySense Rebates & Grants program. Visit PGWorks.com for all other PGW resources and information.

EnergySense
855-PGW-SOLVES
Residential and Commercial Efficiency Programs
Gas Emergencies
215-235-1212
If you smell gas or experience a gas-related emergency, call 215-235-1212 immediately.
Available 24 hours a day, 7 days a week.
Customer Service, Billing, Payment Assistance
(215) 235-1000
Please have your PGW Account number ready when you call. Call Center hours: Monday – Friday, 8 AM – 5 PM (EST)
Establish New Service or Convert to Natural Gas
Contact your local sales representative. 

  • Residential Customer Hotline:
    215-684-6730
  • Small Commercial Hotline:
    215-684-6740
  • Builder/Conversion Hotline:
    215-684-6701
  • Natural Gas Heat Conversion Application:
    PGW customers with current gas accounts who convert their single family or duplex house to a natural gas heating system may be eligible for a bill credit of $500. The conversion credit program is offered in addition to the EnergySense Residential Equipment Rebate program, and must be applied to separately.
  • Natural Gas Water Heater Application:
    PGW customers with current gas accounts who switch out their old electric, oil or propane water heaters, and install a new natural gas water heater may be eligible for a bill credit of up to $500.
LIHEAP (Low Income Home Energy Assistance Program)
215-787-HEAT
LIHEAP is a federal grant that helps income-eligible families pay their heating bills and restore gas service in the event of a shutoff. Learn More

Are you a homeowner, small business owner, or landlord? Our Residential-sized Equipment Rebates may apply to you.

Do you own a commercial building or restaurant? Our Commercial-sized Equipment Rebates may apply to you.