PGW Resources

PGW building

Use this form for questions or comments relating to the PGW EnergySense Rebates & Grants program. Visit for all other PGW resources and information.

Residential and Commercial Efficiency Programs
Gas Emergencies
(215) 235-1212
If you smell gas or experience a gas-related emergency, call (215) 235-1212 immediately.
Available 24 hours a day, 7 days a week.
Customer Service, Billing, Payment Assistance
(215) 235-1000
Please have your PGW Account number ready when you call. Call Center hours: Monday – Friday, 8 AM – 5 PM (EST)
Establish New Service or Convert to Natural Gas
Contact your local sales representative

  • Residential Customer Hotline:
    (215) 684-6730
  • Small Commercial Hotline:
    (215) 684-6740
  • Natural Gas Conversion Hotline:
    (215) 684-6700
  • Natural Gas Heat Conversion:
    PGW customers with current gas accounts who convert their single family or duplex house to a natural gas heating system may be eligible for a bill credit of $500. The conversion credit program is offered in addition to the EnergySense Residential Equipment Rebate program, and must be applied to separately.
  • Natural Gas Water Heater:
    PGW customers with current gas accounts who switch out their old electric, oil or propane water heaters, and install a new natural gas water heater may be eligible for a bill credit of up to $500.
LIHEAP (Low Income Home Energy Assistance Program)
(215) 235-1000
LIHEAP is a federal grant that helps income-eligible families pay their heating bills and restore gas service in the event of a shutoff. Learn More